Refund policy

MINOREVIVE – RETURN & REFUND POLICY

Last Updated: July 2, 2026

At MinoRevive, we believe in helping you feel confident, refreshed, and completely satisfied with your skincare journey. Our goal is to provide a hassle-free, supportive, and transparent experience so you always feel taken care of.

Here’s everything you need to know about our returns, refunds, and guarantees:

📅 60-Day Satisfaction Guarantee

We stand behind our 4-in-1 technology with a premium 60-Day Satisfaction Guarantee. Because deep dermal restoration and reversing Minoxidil-related side effects takes time and consistency, we want you to give our device a fair chance.

If you’ve followed our guidelines consistently and are not happy with your results within 60 days of receiving your order, we’ll do our best to make it right—whether that means custom tips for better results or processing a refund depending on the situation.

Please note:

  • Refunds under our Satisfaction Guarantee require clear photo or video evidence of consistent product usage and your weekly progression journey to qualify.
  • Original shipping fees are strictly non-refundable.
  • Return shipping costs to our fulfillment center are the sole responsibility of the customer.

📦 Returns (Unopened Items)

To be eligible for a standard return and a full refund of your order subtotal:

  • The MinoRevive device must be completely unused, unopened, and in its original, sealed packaging.
  • You must request the return within 15 days after delivery.

If your item qualifies:

  1. Send a clear photo of the unopened packaging to our support team at minorevive@gmail.com.
  2. Once approved, we will send you the return address and specific shipping instructions.
  3. After receiving and inspecting the returned item at our warehouse, we will process your refund (excluding original shipping costs).

🕒 Please allow 5–10 business days for your refund to be completed and reflected by your bank or card provider.
🚚 Return shipping costs are the responsibility of the customer.
⚠️ Important: Due to hygiene and safety reasons, we are unable to accept standard returns of opened or used devices outside of verified Satisfaction Guarantee claims.

🧼 Hygiene & Safety Policy

To protect the health and safety of all our customers, we maintain a strict policy against accepting returns of used personal care devices. This ensures that every MinoRevive product delivered to our community is fresh, clean, and 100% safe to use.

💥 Damaged or Defective Items

If your device arrives damaged in transit or is defective, we’ve got you covered. Please contact us within 48 hours of delivery at minorevive@gmail.com so we can send a complimentary replacement or offer a swift resolution.

To help us process this quickly for you, please include:

  • Your order number and a brief description of the issue.
  • A clear photo or video showing the defect or damaged packaging.

📦 Estimated Shipping Times

We do our best to ship your orders as quickly as possible. Once an order is placed, it is promptly processed and handed off to our global shipping partners.

Please note our estimated transit times below (measured in business days):

  • United States: 5–18 business days
  • United Kingdom: 7–18 business days
  • Australia: 7–18 business days
  • Canada: 7–18 business days
  • Europe: 7–18 business days
  • Asia: 7–18 business days

❓ Need Help?

Our Customer Support Team is dedicated to assisting you. For any questions regarding your order, product concerns, or returns, please reach out to us.

On weekends, our response times may be slightly longer (up to 48 hours) due to reduced staffing, but we promise to resolve every inquiry promptly.
📧 Reach us at: minorevive@gmail.com

Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the responsibility of the customer to review the most recent version before purchasing and using our products. By purchasing and continuing to use MinoRevive products, customers indicate their full acceptance of this Return & Refund Policy.